Reactive repairs
A fast, multi-trade response to faults, breakdowns and urgent repairs, with clear communication from report to completion.
What are reactive repairs?
Reactive repairs are unplanned works carried out in response to a fault, damage or a tenant report. We assess each job by urgency, make the property safe where needed, and carry out a permanent repair or provide a clear quotation, keeping you and your tenants informed throughout.
What we cover
Leaks and water damage
Leaking pipes, taps, toilets, showers, and making good any resulting damage.
Plumbing and drainage faults
Blocked sinks, toilets and drains, faulty cisterns and loss of water supply.
Heating and hot water
No heating or hot water, boiler faults and radiator issues, attended by our Gas Safe registered partners.
Electrical faults
Power loss, tripping circuits and faulty sockets or lighting, attended by our qualified electricians.
Doors, windows and security
Broken locks, damaged doors and windows, and securing the property after a break-in.
Damage and property remedials
Storm damage, accidental damage, ceiling and wall repairs, and making good.
How we prioritise
Emergency
Major leak, no heating in winter, unsafe electrics, property insecure
ResponseMake safe within 24 hours
Urgent
Partial loss of a service, minor leak, faulty locks
ResponseWithin 48–72 hours
Routine
Non-urgent faults and repairs
ResponseScheduled within 5–10 working days
Response times are targets and may vary with parts availability and access.
Working with letting agents
We fit into your existing processes, so reactive repairs run smoothly across your portfolio:
- Works orders accepted by email, with your reference on every job and invoice
- Work carried out within agreed authorisation limits, with quotations for anything above them
- Tenant liaison to arrange access, with you kept informed throughout
- Before and after photo evidence on completion
- Invoices to the agency or directly to the landlord, as you prefer
How it works
- STEP 01
Report the repair
Call us or send the details, photos and access arrangements.
- STEP 02
Triage
We confirm the priority and arrange attendance.
- STEP 03
Make safe or repair
We resolve the issue, or make it safe and provide a quotation for the permanent repair.
- STEP 04
Completion report
You receive confirmation of the work with photo evidence.
Prevent repairs before they happen
Many reactive repairs start as small issues that go unnoticed. A Property MOT spots them early, with a RAG photo report and quotations, so you can fix problems before they become emergencies.
Need a repair?
Report it today and we'll take it from there.